FAQs

FAQs

Frequently Asked Questions

Not at all. Our equipment are designed for easy assembly (step-by-step instructions, clearly labeled connectors). Remote support is provided during the initial setup. Software updates are done via internet or USB and can be handled by support staff. In short, maintenance is minimal –occasionally wiping the projector lens.

Yes – the interface is very user-friendly. The tablet shows large icons for each mode, and switching is done with a single tap. Educators don’t need technical skills – they just press “On” and select the scene. Training is provided by our technical support. There are also user manuals and ready-made activity guides to simplify lesson planning.

Our products uses infrared motion sensors (detecting human silhouettes) or similar technologies with minimal latency. watch a video: users motion – and the projection reacts instantly. The system is well-developed and refined over years. During installation, calibration ensures accurate projection exactly where the person moves.

  • The equipment is mounted to the upper part of a wall or ceiling and is quite compact.

  • If drilling is not allowed, a removable frame can be used.

  • Visually, it’s just a small projector and sensor—easily hidden.

  • We ensure a clean installation, with concealed wiring whenever possible.

  • If aesthetics are a concern, we recommend installing a white projection screen over the area—it also makes removal easy and non-invasive.

  • No. While all three modules run on the same PC and projector, the system is modular.

  • If the scanner stops working, only Living Drawings is affected—Paints and Brushes and Ball vs. Wall continue to function.

  • Scanners and cameras are easy to replace, and we cover them under warranty.

  • If the camera fails (used for Paints and Ball), you can temporarily use Living Drawings, which doesn’t rely on the camera.

  • The core hardware (PC, projector) is commercial-grade and highly reliable.

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Minds Gate revolutionizes entertainment with interactive AR solutions—such as iSandBOX, Floorium, Magic Wall, and IceHook—that blend fun with development.

Delivery Zones

We deliver worldwide, except for certain countries (Russia and Iran).

Product Availability and Production Time

All products are usually in stock. If a product is unavailable, the production time is 4 Weeks.

  • For IceHook, the production time is 12 weeks.

Delivery Options

All delivery methods are made in accordance with Incoterms-2020.

  • Air Delivery: Available to the nearest international airport or directly to the customer.

  • Land Delivery: Quick and reliable transportation by truck for shipments within reachable land distances.

  • Sea Delivery: Ideal for larger, bulkier orders, though this method may take more time compared to air or land.

Packaging

All products are securely packaged in plywood crates to ensure safe international shipping.

Delivery Cost Calculation

The cost is calculated based on order size, destination, and delivery terms. Costs may include packaging, shipping, insurance, and customs clearance.

Partnerships with Logistics Providers

Minds Gate collaborates with top freight-forwarding companies to find the best delivery solution for each client.

Insurance and Customs Clearance

  • No customs clearance is required for deliveries within the European Union.